See below for information about the Saint Francis Hospital billing process and financial resources available to you.
Pay Your Bill
Saint Francis Hospital provides several different ways to pay your bill, including online bill pay.
Frequently Asked Questions
Read through our list of common questions related to billing and payment.
For answers to specific billing questions, please contact our customer service representatives at the facility in which you were seen, or call the customer service number listed on your billing statement.
Help Understanding Your Bill
Take a look at our guide to understanding your bill, which explains what you’ll see on the bill you receive.
Billing Inquiries
To request further information or assistance, please fill out the Saint Francis Billing Inquiry Form.
(Note: The Billing Inquiry Form is managed by Dignity Health and lives on their website. Patients should continue using it until Saint Francis is done transitioning its billing operations to UCSF Health.)
Help Paying Your Bill
Saint Francis Hospital is committed to providing compassionate, high-quality care to the communities we serve. If you don't have health insurance, our financial counseling staff can help you access government or private programs that may help you pay for health care.
Estimate Your Health Care Costs
Saint Francis is committed to helping patients make informed decisions about their care. Our cost estimator tool helps you estimate your out-of-pocket costs for care. This tool provides cost estimates for at least 300 common medical services and procedures.
To generate the most accurate estimate possible, please have the following information available:
- Insurance information, if applicable (not required)
- Patient’s personal information, including contact information
- The name of the procedure or service
While this tool can help you estimate some health care costs, it’s important to know that it only provides a partial estimate. The estimate includes the hospital’s charges and fees, but it does not include physician fees, such as charges for your emergency room physician, radiologist or anesthesiologist. In addition, your final cost may be higher or lower depending on many factors, including insurance coverage, the length of your stay in the hospital, health complications and recommended treatments ordered by your doctor.
For a more complete understanding of your financial responsibility, contact your insurance provider. You may also contact us to speak with a financial counselor and learn about financial assistance options that you may be eligible for.
Standard Charges
The Centers for Medicare & Medicaid Services (CMS) requires hospitals to publish standard charges and pricing in a particular format that does not include insurance deductibles or other patient-specific cost information or discounts.
Therefore, to get an estimate of your out-of-pocket costs, we recommend using the cost estimator tool described above or contacting your insurance provider.
Visit our hospital pricing transparency page for further details and links to download our standard charge files.
No Surprises Act
The No Surprises Act – a federal law that took effect at the beginning of 2022 – protects patients from balance billing and surprise billing. Learn more about the No Surprises Act and how it protects you.
