For services provided prior to October 4, 2025, please refer to information provided on this page. For services provided on or after October 4, 2025, please visit: UCSF Health Billing and Insurance.
Billing & Payment
Important Update: Hyde Hospital and Stanyan Hospital have a new medical record and billing system
UCSF Health is improving health information and billing processes, making it easier to view, pay and manage your medical bills and appointments across our network.
What’s changing?
- Visits before October 4, 2025
You may receive separate billing statements for these visits. These statements will look different and will be handled by a dedicated billing team. - Visits on or after October 4, 2025
You will notice updated bill formats and improved online access to your account through UCSF Health MyChart, including new options to view and pay your bill, send secure messages to your care team, and more. - Check each statement to see if it is for care before or after October 4, 2025.
- You may receive more than one statement if you had care both before and after October 4, 2025.
- Follow the instructions on each statement for questions or payment, as contact information may differ.
- Thank you for your patience as we make these improvements. We appreciate you choosing UCSF Health for your care.
What should you do?
Pay Your Bill
Hyde Hospital provides several different ways to pay your bill, including online bill pay.
Frequently Asked Questions
Read through our list of common questions related to billing and payment.
For answers to specific billing questions, please contact our customer service representatives at the facility in which you were seen, or call the customer service number listed on your billing statement.
Help Understanding Your Bill
Take a look at our guide to understanding your bill, which explains what you’ll see on the bill you receive.
Help Paying Your Bill
Hyde Hospital is committed to providing compassionate, high-quality care to the communities we serve. If you don't have health insurance, our financial counseling staff can help you access government or private programs that may help you pay for health care.
No Surprises Act
The No Surprises Act – a federal law that took effect at the beginning of 2022 – protects patients from balance billing and surprise billing. Learn more about the No Surprises Act and how it protects you.
